PRIVACY POLICY

Effective Date: June 15, 2026

Company Name: OnTraxx (“OnTraxx,” “we,” “our,” or “us”)
Legal Entity: Ontrax Holdings, LLC

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, shipping address.

• Payment Information: Payments are processed securely through third-party payment providers. We do not store full payment card details.

• Order Information: Products purchased, order totals, shipping details, and transaction history.

• Usage Data: IP address, browser type, device information, pages visited, referral source, and time spent on our website.

• Cookies & Tracking Technologies: Used to enhance user experience, analyze traffic, personalize content, and support marketing efforts.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders.

• Provide customer service and respond to inquiries.

• Send transactional communications, including order confirmations and shipping updates.

• Improve our website, products, and services.

• Send marketing communications, where permitted by law.

• Detect, prevent, and investigate fraud, abuse, or security issues.

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties as needed to operate our business, including:

• Payment processors.

• Shipping and fulfillment providers.

• Website hosting and ecommerce platform providers.

• Analytics, advertising, and marketing service providers.

• Legal or regulatory authorities when required by law.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and shopping activity.

• Operate essential website features.

• Measure website performance and traffic.

• Support advertising and remarketing efforts.

You may control cookies through your browser settings. Disabling cookies may affect certain website functions.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, legal compliance, dispute resolution, and enforcement of our agreements.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction or deletion of your personal information.

• Opt out of marketing communications.

• Request information about how your personal information is collected, used, and disclosed.

To exercise any of these rights, please contact us at support@ontraxx.com.

8. Children’s Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact

OnTraxx
Ontrax Holdings, LLC
Email: support@ontraxx.com
Phone: 770-681-2127
Address: 68 Broad St #14 Senoia GA 30276-9998